Refund policy
Right of Withdrawal (EU Consumers)
If you are a consumer residing in the European Union, you have the right to cancel your order within 14 days of receiving it without providing any reason. After cancellation, you have an additional 14 days to return the product.
Exception: Personalized Products
Our products are made to order (print-on-demand through Printful). Under Article 16(c) of the EU Consumer Rights Directive (2011/83/EU), the right of withdrawal does not apply to products that are clearly personalized or manufactured according to the customer's specifications.
Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 30 days of receiving your order. We will arrange a free replacement or issue a full refund.
How to Request a Return
Please send an email to support@alphyx.eu including:
- Your order number
- A description of the issue
- Photos of the product (for defective items)
Refunds
Approved refunds will be processed within 14 days and issued to the original payment method used for the purchase.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the product is defective, damaged, or incorrect.