Shipping policy

Shipping Information

We ship within the Netherlands for only €6. Shipping is free on orders over €80.

For deliveries to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden, shipping costs €9. Shipping is free on orders over €100.

Orders shipped to Iceland, Liechtenstein, Norway, and Switzerland are charged €12 for shipping. Shipping is free on orders over €120.

Production and Shipping

All ALPHYX products are made on demand. This means that each item is produced specifically for you after your order has been placed.

Production Time

  • Standard products: 5–10 business days
  • Personalized products: 5–10 business days

Once production is complete, your order will be shipped.

Estimated Shipping Times

  • Netherlands: 5–10 business days after production
  • Belgium: 5–10 business days after production
  • Rest of Europe: 5–10 business days after production
  • Outside Europe: 7–14 business days after production

Total delivery time = Production time + Shipping time

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on:

  • Your delivery location
  • The weight and dimensions of your order
  • The selected shipping method

Free Shipping

We offer free shipping on orders over €100 within the European Union.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email. This allows you to monitor the progress of your shipment.

Multiple Items

If you order multiple products, they may be shipped from different fulfillment locations to ensure the fastest possible delivery. In such cases, you may receive multiple packages with separate tracking numbers.

Customs Duties and Import Taxes (Outside the EU)

Orders shipped outside the European Union may be subject to customs duties, taxes, or import fees imposed by local authorities.

These charges are the responsibility of the recipient and will not be reimbursed by ALPHYX.

Delivery Delays

While we strive to deliver all orders as quickly as possible, delays may occur due to circumstances beyond our control, including:

  • High production volumes
  • Severe weather conditions
  • Customs inspections
  • Public holidays

Incorrect Shipping Address

Please ensure that your shipping address is entered correctly at checkout.

ALPHYX is not responsible for orders delivered to an incorrect address provided by the customer.

Unclaimed Packages

If a package is not collected and is returned to us, we will contact you to arrange reshipment.

Additional shipping charges may apply for resending the package.

Contact

If you have any questions regarding your shipment, please contact us:

Email: support@alphyx.eu

Phone: +31 50 234 0900